INTRODUCTION

Welcome to rccgrhemasanctuary.org The website on which this Policy is hosted is owned and managed by Rhema Sanctuary. This Privacy Notice describes how Rhema Sanctuary collects, uses, discloses, transfers, stores, retain or otherwise process your information, whether provided through the website, or acquired directly by any other means, and will be dealt with in accordance with the Law.

By continuing to browse and use this website you are accepting the terms and conditions of use, which govern Rhema Sanctuary’s relationship with
you.

INTERPRETATION

Whenever “We”, “Our” or “Us” is used in this Policy it is referring to your relationship with and an obligation or right, in Rhema Sanctuary. “Data Controller” is the entity that determines the purpose for which personal data is collected and processed. “Data Processor” is the entity processing personal data on behalf of the Data Controller. “Personal Data” is any information about a living individual, which allows them to be identified, such as a name, email or photograph and can identify them alone or in conjunction with other information.

DATA PROTECTION LAW

This policy explains how Rhema Sanctuary complies with laws and regulations in our respective countries and the General Data Protection Regulation (GDPR) and the Privacy & Electronic Communications Regulations 2003 (“the PECR”) relating to electronic communications (jointly and severally, ”the Law”).

  1. Rhema Sanctuary will manage all content on the Rhema Sanctuary website
  2. all Personal Data relating to persons resident in the EEA acquired from
    or relating to such persons accessing the website for any purpose
    including, without limitation:
    1. making a donation;
    2. registering for any event;
    3. acquiring goods or services through this website; will be dealt with in accordance with this Policy and the Law;
  3. such information will be kept confidential and only be provided to third
    parties, who assist us, provide goods or services requested by such
    persons, or with their prior consent.

We will adhere to the Principles of Data Protection as detailed in GDPR. Your information will be:

  1. processed lawfully, fairly and in a transparent manner;
  2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
  3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  4. accurate and, where necessary, kept up to date;
  5. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
  6. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage using appropriate technical or organizational measures.

DATA CONTROLLERS and DATA PROCESSORS

Rhema Sanctuary may need to share personal data so that each can carry out their responsibilities as churches, support the church community and provide products and services you request. This Privacy Notice is posted on the website by Rhema Sanctuary as a Data Controller, it is on the section of the website managed by the Local Church where the Local Church is also a Data Controller of personal data you provide. If you provide personal data directly to Rhema Sanctuary, or to staff or volunteers, we are responsible to comply with its legal obligations under GDPR. Where consented or permitted, this personal data is shared with us and we may either process such data for its own purposes.
Rhema Sanctuary is responsible for how your data is processed.

SCOPE OF THE POLICY

Rhema Sanctuary takes your privacy very seriously and this Policy has been adopted as it recognizes the right of people to keep their personal information private. By providing Personal Data, including by use of this website, you agree to allow us to contact you, including by mail, email, telephone or SMS text message, in connection with our charitable purposes:

  1. for our legitimate interests, in accordance with current data protection regulations; or
  2. on the basis of the consents you have given.

MODIFYING YOUR PREFERENCES

If at any point you would like to change your preferences and:

  1. you do not wish to receive further communications from Rhema Sanctuary; OR
  2. you wish to change the way you receive any communication follow the procedure under Your Rights below.

If you disagree with any part of this policy, please do not provide Personal Data to us and do not use the website.

HOW PERSONAL INFORMATION IS COLLECTED

Personal Data is collected each time you are in contact with us, for example, when you:

  1. visit the website (see the Cookies Policy);
  2. make a donation to Rhema Sanctuary;
  3. register for a Rhema Sanctuary conference or event;
  4. apply for a job or volunteer at Rhema Sanctuary;
  5. provide your contact details, in writing or orally, to Rhema Sanctuary staff or volunteers;
  6. purchase goods or services from Rhema Sanctuary, through the website, or directly when you provide credit or debit card details;
  7. participate in other Rhema Sanctuary activities e.g. Groups;
  8. contact us by means such as email, text, letter, telephone;
  9. have face to face meetings with staff and volunteers;
  10. access social media platforms such as Facebook, YouTube, WhatsApp, Twitter, Instagram;
  11. register with the Rhema Sanctuary App and grant Rhema Sanctuary permission to access your personal data and give consent to be contacted by Rhema Sanctuary.

TYPES OF INFORMATION COLLECTED

PERSONAL INFORMATION

The types of personal information collected by us include:

  • personal details such as your title, name and date of birth;
  • contact details such as postal address, post code, email, mobile and telephone numbers;
  • when relevant to our mission, demographic information such as marital status, nationality, education, employment/qualifications and family details;
  • financial information such as donation history and your bank details;
  • whether you are a tax payer in the place where Rhema Sanctuary is registered;
  • spouse and family details when you jointly volunteer, register for events, and/or register your children for any reason at Rhema Sanctuary;
  • non-financial information such as passports, driving licences and financial information such as salary records, tax codes and expenses claims;
  • employee and volunteer data such as qualifications, languages and experience;
  • records of your contact with us;
  • photographs provided by you or taken at Rhema Sanctuary services or events;
  • visits to the website to enable Rhema Sanctuary to improve its effectiveness and better promote church services and events.
SENSITIVE/SPECIAL CATEGORY PERSONAL INFORMATION

We may collect and store sensitive personal information (Special Category Information under GDPR) such as:

  • health information provided during pastoral meetings;
  • health information to assist attendance at Rhema Sanctuary services and
    events;
  • religious information (attendance at a local church and/or local church events / activities, personal faith decisions, baptism);
  • religious affiliation, permitted when you and/or your family attend, register for Rhema Sanctuary events and conferences;
  • prayer requests.

HOW WE USE YOUR INFORMATION

We collect information about you for a variety of uses based on different reasons. For example, some of the information is disclosed in order to register for activities or events, sometimes we are required by law and regulations to collect and process information about you, and at other times we consider it is in our legitimate charitable interest to collect and process information. Your personal information will be dealt with in accordance with the Law. It is never sold, nor given away. It is only shared with others where you have given consent or where it is permitted or required either contractually or legally.
We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally, uses of your personal information based on our legitimate charitable interests and on your consent may include:

  • keeping you informed as to Rhema Sanctuary services, activities, events, resources and conferences;
  • to promote the interests of Rhema Sanctuary, its Christian mission and its charitable objects;
  • to manage employees and volunteers;
  • to fund raise and process donations and related statutory rights and
    obligations;
  • to establish and maintain your involvement with us, events you have
    attended, what areas and activities you have supported, record and
    acknowledge any donation, to provide the products or services you have
    requested;
  • to answer an inquiry or request for further information or complaint about us, our services, activities and events;
  • to register you for events, conferences and provide the services requested;
  • to carry out analysis and market research and improve our website and communications, for example by matching anonymised user’s data with social media sites such as Facebook to better understand people’s
    interests;
  • to assist Rhema Sanctuary to provide services and products more valuable to those involved in Rhema Sanctuary community;
  • to improve our ability to assist the wider community;
  • to assist Rhema Sanctuary with management and administrative purposes such as accounting, credit/debit card payments, anti-fraud measures, maintenance and development.

Legal Basis for Using Your Personal Information

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons we collected and need to use your information. Under the Law in almost all cases the legal basis will be:

  • because it is in our legitimate interest as registered charitable and Christian religious entities to use your personal information to operate and
    improve our service as churches;
  • to fulfil any contractual relationship we have with you in relation to provision of products or services, such as registration at events;
  • because you have consented to Rhema Sanctuary using your information for a particular purpose;
  • because we need to use your personal information to comply with a legal obligation, such as protection and welfare of individuals;
  • to protect the vital interests of you or another person, for example, in pastoral situations;
  • to process sensitive / special category personal data that is relevant to us as a not for profit religious organization;
  • where you have given consent for us to contact you by email, phone or SMS, to send you information and marketing communications.

DATA STORAGE AND WHO SEES YOUR INFORMATION

Information you provide electronically, including through this website, may be held on computers at Rhema Sanctuary. Information you provide in paper form, such as consents, letters or recorded in meetings with staff or volunteers, may be transferred to secure virtual systems or stored in secure physical filing systems. Subject to compliance with our data management policies and procedures, and in compliance with the above Data Protection Principles, information may be accessed, used and stored:

  1. on computers in Rhema Sanctuary; and
  2. by a limited number of staff or key volunteers under a duty of confidentiality who are involved in development, maintenance and operation of the website Houseofpraise.ca, or the services provided through them, or who act for us for the uses set out in this policy, or other purposes approved by you. Those parties may also process information, fulfil and deliver orders, process credit card payments and provide support services to us.
    Third party service providers may process information, fulfil and deliver orders, process donations and credit card payments, and provide support services on our behalf. Where such details are shared, agreements in place restrict the use of your information to the purpose for which it is provided and ensure it is stored securely and in accordance with applicable data protection and privacy laws.
    One of our main providers is The Rocket Science Group in the USA d/b/a MailChimp, which provides email communication services and is certified under the EU US Privacy Shield Framework approved by the European Commission. We do not sell or pass any of your personal information to any other organization and/or individuals without your express consent, unless required by law.

Financial Records and Card Details

All financial payments and records are held in accordance with The Payment Card Industry Data Security Standard (“PCI DSS”). All credit/debit card donations made online or by phone, are made securely through third party service providers and payment gateways, which comply with the PCI DSS. Unredacted card details are not recorded and stored on our systems.

We do not store unredacted financial details (credit or debit card numbers) obtained through online transactions nor do we pass any information to third parties, except where we are legally required to do so, to assist fraud reduction, or to provide a service requested and minimize credit risks.

HOW LONG WE RETAIN YOUR INFORMATION

We will only keep your personal information for as long as it is required and in accordance with the Law and other legal requirements. If you have indicated that you no longer wish to hear from us, we will keep the minimum information necessary to ensure that no future contact is made.
However, even after you modify your communication preferences, we may retain copies of information about you for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, or legal process.
Where we hold Sensitive Category Personal Information, unless we have evidence of your regular contact with us or we are required by law to retain, the sensitive information will be deleted after a period of two (2) years.

COOKIES

We use various technologies to collect information when you access or use Rhema Sanctuary, including placing a piece of data, commonly referred to as a “cookie on your device. Cookies are small data files that are stored on your hard drive or in your device memory when you visit a website or view a message. By using HouseofPraise.ca, you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Notice. For more information and to learn how to block or delete cookies used on HouseofPraise.ca, please see our Cookie Policy.

YOUR RIGHTS

PERSONAL INFORMATION

Where you have provided your consent to us processing your personal data, you may withdraw this consent at any time. In addition, the Law gives you the right, under certain circumstances:

  • to request in writing and securely obtain copies of the personal information we hold about you;
  • to correct or update your personal information held by us;
  • to request us to stop using your personal information for marketing purposes or for any other purpose where there is no legal requirement for continued processing;
  • to object to profiling activities based on our legitimate interest;
  • to request to have all personal data deleted (in the EEA only). To exercise any of these rights please contact info@rccgrhemasanctuary.org. Please tell Rhema Sanctuary as soon as any of your contact details change so that records can be kept up to date. We will take reasonable steps to correct any of your information, which is inaccurate, incomplete or out of date.

If you wish to have your personal information deleted, please contact the Data Protection Officer at Rhema Sanctuary and wherever practicable that information will be deleted.
A request to access, amend or delete your personal information may be refused in certain circumstances. If refused, you will be provided with a reason for the decision and, in the case of amendment, will note with your personal information that its accuracy is disputed.

MARKETING COMMUNICATIONS

The Privacy and Electronic Communications Regulations (PECR) gives you the right:

  • to choose whether or not to receive marketing communication from us by email, text or telephone;
  • to know about the cookies Rhema Sanctuary uses, so that you can decide whether to give permission to store a cookie on your device. Please see the Cookies Policy on Rhema Sanctuary.

You can change the way you are contacted, or the kind of material sent to you, at any time by contacting us by mail or e-mail using the contact details below.

MODIFYING YOUR PREFERENCES

You will have the opportunity to decline to accept communications at any time and discontinue receiving such communication by:

  1. following the instructions to “unsubscribe” on any email or text communication received from Rhema Sanctuary;
  2. emailinginfo@rccgrhemasanctuary.org.

SECURITY

Reasonable steps will be taken to keep secure any personal information, which is held. Personal information, held electronically, is stored in a secure server or secure files.
The Internet is not a secure method of transmitting information. Accordingly, no responsibility is accepted for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.
Security measures are taken to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage.
Where we have given you, or where you have chosen security codes (username, password, memorable word or PIN), which enable you to use any online service, you are responsible for keeping these security details confidential.

LINKS AND SOCIAL MEDIA

This website may also include links to other websites or may provide social media buttons, permitting sharing web content directly to a social media platform, such as Facebook, Twitter, WhatsApp and YouTube. We do not endorse social media website(s) and have no responsibility for the content unless posted by or approved by us nor are we responsible for the cookies such websites may contain.

Use of such buttons or links is at your own risk and you must verify authenticity of sites before posting or providing personal information on such sites.
We do not ask for passwords or personal details on social media. Websites such as Vimeo and YouTube are used to embed videos on the website and service providers such as Brushfire, MailChimp and Google Analytics may send their own cookies via this site. Please look at the cookie and privacy policies on these third-party sites if you want more information about this.
This website may also contain sponsored links and adverts. These may typically be through related Rhema Sanctuary, partner ministries or service providers, who may have their own detailed privacy policies.

DOWNLOADS

Any documents or files made available to download from our website are provided at users’ own risk.

REPORTING CONCERNS

Please contact Rhema Sanctuary if you wish to raise a concern about handling of your personal information through this website or directly to the Local Church if it involves information provided by other means. You also have the right to lodge a complaint with the Data Protection Authority Office (see contact details below) about how your data is managed.

CHANGES TO THIS PRIVACY NOTICE

Rhema Sanctuary may amend this Policy from time to time to reflect changes in best practice, security and control and to ensure compliance with any changes or amendments to the Law or other applicable legislation in the EEA. Any amended version will be available on the website. We suggest you visit regularly to keep up to date with any changes.

CONTACT

If you would like any further information, or have any queries, problems or complaints relating to the Privacy Policy or our information handling practices in general, please contact the appropriate person/s below:

RHEMA SANCTUARY

3525 Pembina Highway, Winnipeg, Manitoba R3V 1A5
Canada
Phone: (204) 509 2253
Email: info@rccgrhemasanctuary.org